Language and Communication: Essential Concepts for User Interface and Documentation Design

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Oxford University Press, 1 апр. 1999 г. - Всего страниц: 176
Computer interfaces and documentation are notoriously difficult for any user, regardless of his or her level of experience. Advances in technology are not making applications more friendly. Introducing concepts from linguistics and language teaching, Language and Communication proposes a new approach to computer interface design. The book explains for the first time why the much hyped user-friendly interface is treated with such derision by the user community. The author argues that software and hardware designers should consider such fundamental language concepts as meaning, context, function, variety, and equivalence. She goes on to show how imagining an interface as a new language can be an invaluable design exercise, calling into question deeply held beliefs and assumptions about what users will or will not understand. Written for a wide range of computer scientists and professionals, and presuming no prior knowledge of language-related terminology, this volume is a key step in the on-going information revolution.
 

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ONE Introduction
3
TWO Foundation Concepts
21
THREE Language Varieties
41
FOUR Language Change
53
SEVEN The Effect of Medium and Interaction
92
EIGHT Labeling and Abbreviation
103
NINE Explanation and Assistance
109
TEN Making It Work
127
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