Crisis Leadership Now: A Real-World Guide to Preparing for Threats, Disaster, Sabotage, and Scandal

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McGraw Hill Professional, 10 янв. 2008 г. - Всего страниц: 352

Why do some managers shine during a high-level crisis while others stumble? Those who have an action plan in place are the ones who can react quickly, manage rumors, and respond to victims and stakeholders sincerely and adequately while keeping their organization afloat.

Leading crisis management expert Laurence Barton has spent more than two decades consulting with top companies on how to anticipate and respond to workplace threats and tragedies. In Crisis Leadership Now he offers concrete solutions for managing disruptive events-from industrial accidents and acts of violence to embezzlement, product recalls, and terrorism. Barton takes you through his journey of advising senior executives on crisis events and examines:

  • The characteristics that define a true crisis
  • Proven strategies to help you understand and respond to early warning signals
  • Ways to mitigate threatening situations
  • How to effectively communicate your decisions in a timely manner to employees, shareholders, customers, and other constituencies

In this forward-looking guide, Barton applies his corporate insider's insight to numerous case studies, demonstrating how such catastrophes happen to real companies and real people every day. These studies form a framework for building crisis management thinking into your company's strategic toolbox. Anticipating all forms of trouble, advising senior management and boards of directors about potential events, and devising a business recovery plan will allow your organization to rebound should tragedy strike.

Barton has also created an indispensable sample crisis management plan, and includes detailed templates for addressing a wide spectrum of incidents and threats. Arming you with an arsenal of strategies, tools, and know-how, Crisis Leadership Now ensures that your company's leaders will demonstrate confidence and implement solutions in the midst of chaos.

 

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Содержание

Introduction
1
1 Secure Thy Workplace
17
2 Managing Threats and Workplace Violence
49
3 Threat and Violence Response Model
83
4 Negligent Hiring and the Role of Human Resources
85
5 Crisis Prevention Objectives Diagram
107
Pandemics and Viruses
109
Katrina Earthquakes Floods and Tsunamis
123
Picking a Consultant
245
The CrisisReady Company
257
14 Lessons from History
263
Overview
271
16 The TwoPhase Crisis Coach
275
The 40Page Plan
279
18 Ten Pillars of Business Continuity
319
19 Closing Thoughts
321

8 Industrial and Environmental Disasters
143
When Their Problem Becomes Your Nightmare
155
The Undisclosed Crime
191
11 Communicating When Its Code Red
213
References
323
Resources
331
Index
333
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Стр. 161 - Investigation (FBI) defines terrorism as the unlawful use of force or violence against persons or property to intimidate or coerce a Government, the civilian population, or any segment thereof, in furtherance of political or social objectives...
Стр. 159 - There were no f lip ups. Discipline never broke down. They gave no hint to those around them what they were about They came lawfully. They lived lawfully. They trained lawfully They boarded the aircraft lawfully. They simply relied upon everything from the vastness of the Internet to the openness of our society to do what they wanted to do without detection.
Стр. 197 - For the life of me, I cannot understand why the terrorists have not attacked our food supply because it is so easy to do.
Стр. 180 - American Airlines Flight 11 crashed into the north tower of the World Trade Center located on Manhattan Island in New York City at 8:45 am EST.
Стр. 57 - If I wanted to, I could kill everyone at this school!" While violence is implied, the threat is phrased tentatively — "If I wanted to" — and suggests that a violent act COULD occur, not that it WILL occur.
Стр. 67 - The fault, dear Brutus, lies not in our stars, But in ourselves that we are underlings.
Стр. 65 - I want to thank the following men at the National Center for the Analysis of Violent Crime at the FBI Academy at Quantico, Virginia: Special Agent Alan E.
Стр. 111 - Phase 2: No new influenza virus subtypes have been detected in humans. However, a circulating animal influenza virus subtype poses a substantial risk of human disease. Pandemic Alert Period Phase 3: Human infection(s) with a new subtype but no human-to-human spread, or at most rare instances of spread to a close contact. Phase 4: Small cluster(s) with limited human-to-human transmission, but spread is highly localized, suggesting that the virus is not well adapted to humans. Phase 5: Larger cluster(s)...

Об авторе (2008)

Laurence Barton, PhD, has spent 25 years studying the causes of crisis in the workplace. Barton, the former Vice President of Crisis Management at Motorola, has managed more than 1,200 incidents worldwide, writing crisis plans and consulting with senior leaders at ABC News, The Walt Disney Company, Nike, Honda, British Petroleum, ESPN, and more than 60 hotels and casinos during defining moments. The author of three often-quoted books on crisis management, Barton is President and Professor of Management at The American College in Bryn Mawr, PA.

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